FAQ

In order to access the Record Holder Zone, please log in using the email address you used when you made your application.

If this is your first time logging into the GWR Store, click Forgotten Password to create a password.

Digital Record Breaker Badges are only available to Record Holders who made a Standard Application after 29th August 2024.

From 29th August 2024 we now charge a fee for Printed Record Holder Certificates because of rising costs of materials, printing and shipping.

However, a free digital badge is available to all new Record Holders who applied for their record after this date. It is instantly shareable and more accessible globally! Get your FREE Digital Record Breaker Badge!

Visit our store's page and order your Record Holder Certificate Frame.

The record and certificate text have been generated from the information you gave us on your application.

If the information included is wrong, please use the correspondence box on the record application portal to contact your record manager. They'll help you make any necessary changes.

Guinness World Records Record Holder Certificates have clearly defined style and content requirements. Unfortunately, we can’t make any changes to the text style.

If you don’t see your record text in the dropdown on the Record Holder Certificate product page, just reach out - we’re happy to help.

Unfortunately, you’ll need to contact the person who submitted the original application, as all purchases for official certificates and frames must be made through the registered applicant. Once they grant access or place the order, you can proceed with obtaining your official record holder materials.

If your application email is inactive, please get in touch with our customer support team.

When previewing the artwork for the certificate, make sure you’re happy with the text layout before proceeding to checkout. If you request changes to the layout after buying your certificate, you may be charged an additional fee.

If you hold multiple records, these will be available in a dropdown list on the Record Holder Certificate product page.

You can select a title for each Certificate and add it to the cart, repeating the process for each individual title. Quantities can be revised later in the shopping cart before checkout.

Please log into the GWR Store using your Guinness World Records application account login and password and then visit the Record Holder Certificate page, where you can buy as many copies of your certificate as you like.

Before adding your certificate to the shopping cart, you’ll be asked to review and approve the wording.

Do not proceed to checkout unless you’re certain the text is correct, as changes cannot be made once the order is submitted.

Please note: As per our Refund Policy, all personalised products are non-refundable.

If the text on your certificate is very long, it may print over the foil seal or not fit on the page at all. We’ll need to correct this for you. If you’re seeing this problem on your certificate, please contact GWR Store team and we’ll do our best to amend it for you.

Visit the Guinness World Records Certificates' page and follow the on-screen instructions to create your official Record Participant Certificate!

You will be able to search for a record title by month, year and country where the record took place. Once selected, click on ‘continue’ to bring up the search results of all records that took place in that location and date. Select your record title, click ‘continue’ and then follow the instructions on the next page to personalise and purchase.

The Digital Record Breaker Badge is an official, digital credential awarded to individuals or teams who have successfully achieved a Guinness World Records title. The badge features the record holder's name and specific details of their record title.

No, the Digital Record Breaker Badge is completely free to record breakers who applied for their record via a standard application.

Our Consultancy customers aren’t eligible for the Digital Record Holder Badge, but there are plenty of other ways you can celebrate your record digitally. Just speak to your account manager who’ll talk you through the licensing options for our official Record Holder logo.

Once you’ve received your congratulatory email from Guinness World Records, follow the link to access the Record Holder Zone on the GWR Store. Add the Digital Record Breaker Badge to your cart and proceed to checkout. Once the process is complete you will be able to download your badge.

Yes! The badge is designed to be shared across all digital platforms.

Each Digital Record Breaker Badge is assigned a unique Badge ID that can be verified using blockchain technology. This adds an extra layer of security, ensuring that your achievement is authentic and recognized worldwide. You can authenticate it here.

The Digital Certificate of Participation is no longer available as part of our current offerings.

However, we do offer a Physical Record Participant Certificate, which is available for purchase.

We’re continuously updating our products and services to better serve our community, and as part of this process, the digital certificate has been discontinued.

To find the right fit, please refer to the size guide available on each product page.

You’ll find detailed measurements and sizing information to help you choose the best option.

If you’re unsure or need further help, feel free to contact us — we’re happy to assist!

Go to the GWR Store Login page and click Forgotten Password. You will receive an email asking you to change your password.

Delivery times will vary depending on your region. We estimate your goods will be delivered within 7-8 business days. (i.e. excluding weekends and public holidays).

Delivery times will vary depending on your region. We estimate that your goods will be delivered to you in 7-12  business days (i.e. excluding weekends and public)

You can find your tracking number by logging into your GWR Store account. If you need help, feel free to contact us.

If you miss your delivery, please contact the carrier to reschedule or check their website for pickup options.

Some items may be shipped from different locations and could arrive separately.

If part of your order is still missing after a reasonable time, please contact us and our customer support team will be happy to help.

Please contact our customer support within 24 hours of placing your order.

While we’ll do our best to accommodate your request, we can’t guarantee changes can be made after this time.

If your tracking information shows that your order was delivered but you haven't received it, please:

1) Double-check the delivery address used on your order confirmation.

2) Check with neighbours, household members, or your building management in case it was received on your behalf.

3) Look for a delivery notice or check safe drop-off spots around your property.

If you’ve done all of the above and still can’t locate your package, please contact us and our support team will investigate further.

Some products may only be available for delivery to certain regions, so please check the product page for any restrictions before ordering. If a product isn’t available in your region, you won’t be able to add it to your basket. For more details, feel free to contact our team.

Shipping fees are calculated at checkout based on your location. You’ll see the final shipping cost before completing your order.

As per our delivery terms, all customs fees, import duties, and local taxes are the responsibility of the recipient.

These charges may vary depending on your country’s regulations and are not included in the product or shipping prices.

We recommend checking with your local customs office for more information before placing your order.

We consider a package lost if it hasn’t arrived within 14 days after the latest expected delivery date.

If your order still hasn’t been delivered by then, get in touch with our customer services team to report it. We may ask for some details to verify the claim, and if everything checks out, we’ll reimburse you for the lost items.