If you are unhappy with your product or have simply changed your mind, you may return products within 30 days of delivery or within 30 days of cancellation, whichever is later.
How to return your products
1. Pack them securely (it does not need to be in the original packaging)
2. Include a note giving:
(i) your name and address
(ii) a contact phone number and email address
(iii) your order number
(iv) if the order was for several items and you are only returning some of the items, explain which items are being returned
(v) the reason for the return
3. Send the package by registered post to:
Guinness World Records Limited
c/o Print Clever Limited
Cheney Manor Industrial Estate
Unless the goods are being returned because they are faulty (and we agree that they are), you must pay the cost of returning your goods to us.
Refunds and exchanges
Goods returned in as-sold condition within 30 days of delivery or cancellation are eligible for either a refund or exchange.
You must take reasonable care of the products while they are in your possession, and we may deduct from any refund any loss in value of the products supplied if that loss is a result of your use, misuse or handling of the products over and above what is reasonably necessary to test their size, fit and suitability.
If your goods are eligible for a refund, we will credit your payment card with the price actually paid by you for the returned products and our standard delivery charges within 14 days after our receipt of the products or, if you cancel your order before we dispatch your products, within 14 days from the date of your cancellation. We will not pay refunds in cash.
If you are returning your goods because they are faulty, before we can agree to reimburse you for any damaged or faulty products, you must send our customer services team a photograph of the faulty or damaged products, which must:
a. Show the printed back neck label and/or design so that the products are clearly identifiable as the products supplied by us/Print Clever;
b. Clearly show the faults, errors or damage in question;
c. If the issue is related to garment size:
(i) The customer must place a tape measure across the garment showing the full width of the flat garment (being the width measured on a flat garment under the arms)
(ii) To be considered faulty, the width must show a greater than ten percent (10%) difference between the garment as measured and the published size chart;
d. If the issue is related to garment colour, the photograph must be taken in natural light.
If you have complied with the above and the Terms and Conditions and we agree that the product is faulty or damaged, we will refund you the cost of the faulty products, our delivery charges and your reasonable return costs.
All returns, refunds and exchanges are subject to the Terms and Conditions, which can be found here.
For further information about returns or your order generally, please contact customer services at firstname.lastname@example.org