Returns
If you are unhappy with your product or have simply changed your mind, you may return products within 30 days of delivery or within 30 days of cancellation, whichever is later.
How to return your products
1. Pack them securely (it does not need to be in the original packaging)
2. Include a note giving:
(i) your name and address
(ii) a contact phone number and email address
(iii) your order number
(iv) if the order was for several items and you are only returning some of the items, explain which items are being returned
(v) the reason for the return
3. Returns Address
a) United Kingdom customer: you must send your returns package by registered post to:
Guinness World Records Limited
c/o Print Clever Limited
Unit 109
Cheney Manor Industrial Estate
Swindon
England
SN2 3DS
United Kingdom
b) United States of America customers: you must send your returns package by a method that provides proof of posting to:
Guinness World Records
c/o CFS – EZI
Print Clever Limited
5401 NW 72nd Avenue
Miami
Florida
33166-4941
United States of America
Unless the goods are being returned because they are faulty (and we agree that they are), you must pay the cost of returning your goods to us.
Refunds and exchanges
Goods returned in as-sold condition within 30 days of delivery or cancellation are eligible for either a refund or exchange.
You must take reasonable care of the products while they are in your possession, and we may deduct from any refund any loss in value of the products supplied if that loss is a result of your use, misuse or handling of the products over and above what is reasonably necessary to test their size, fit and suitability.
If your goods are eligible for a refund, we will credit your payment card with the price actually paid by you for the returned products and our standard delivery charges within 14 days after our receipt of the products or, if you cancel your order before we dispatch your products, within 14 days from the date of your cancellation. We will not pay refunds in cash.
Faulty Goods
If you are returning your goods because they are faulty, before we can agree to reimburse you for any damaged or faulty products, you must send the customer services team (gwr@pc-support.com) a photograph of the faulty or damaged products, which must:
a. Show the printed back neck label and/or design so that the products are clearly identifiable as the products supplied by us or our fulfilment provider Print Clever Limited (the "Fulfilment Company");
b. Clearly show the faults, errors or damage in question;
c. If the issue is related to garment size:
(i) The customer must place a tape measure across the garment showing the full width of the flat garment (being the width measured on a flat garment under the arms)
(ii) To be considered faulty, the width must show a greater than ten percent (10%) difference between the garment as measured and the published size chart;
d. If the issue is related to garment colour, the photograph must be taken in natural light.
If you have complied with the above and the Terms and Conditions and we/the Fulfilment Company agree that the product is faulty or damaged, we will refund you the cost of the faulty products, our delivery charges and your reasonable return costs.
Terms and Conditions Apply
All returns, refunds and exchanges are subject to the Terms and Conditions, which can be found here.
Customer Services
For further information about returns or your order generally, please contact the customer services team by email at gwr@pc-support.com.