We currently only delivery to customers in the United Kingdom and the United States of America Deliveries to customers in the U.K. shall be made by Royal Mail. Deliveries to customers in the U.S.A will be made by USPS.
Delivery and shipping charges, if applicable, will be calculated and added to your order during the order process.
We estimate that your goods will be delivered to you:
- UK deliveries: within 3 to 5 days business days (i.e. excluding weekends and public holidays).
- U.S.A deliveries: within 7 to 12 business days (i.e. excluding weekends and public holidays)
Track your delivery
If you would like to track your delivery, please contact the customer services team (email@example.com) for your tracking number and more information about how you can track your order.
If you miss a delivery, please contact the carrier to rearrange delivery or find out how to collect the products. If, after a failed delivery, you do not re-arrange delivery or retrieve the products within the time stated by the carrier in their delivery note, you may be charged for any storage costs and any further delivery costs that result from the failed delivery.
Deliveries are not considered lost unless they have not been delivered to you by fourteen (14) days after the latest expected delivery date. If your products have not been delivered after this time, you may contact the customer services team to report your products as lost and if, on the basis of any evidence they may reasonably ask you to provide, they are satisfied that your claim is genuine, we will reimburse you for the lost products.
All deliveries are despatched from the United Kingdom and, if you have requested delivery of your order to a place outside the United Kingdom, additional taxes, duties, fees, levies or other charges levied by the delivery country may apply, which you shall be liable to pay.
Terms and Conditions
For the full terms that apply to your order and our deliveries, please see our Terms and Conditions of Sale here.
If you have any queries about your delivery, please contact the customer services team by email at firstname.lastname@example.org