Some of our products may only be available for delivery to particular regions, so please check the relevant product page for any delivery restrictions before ordering.
Your products will be delivered to the address specified in your order Confirmation and we will endeavour to deliver them within the timeframes stated below, unless we state otherwise in the Confirmation or agree a different date with you.
You will own a product once we have received full payment for it. You will be responsible for the products from when they are delivered to the Delivery Address.
Delivery charges and Import Duties
You are responsible for paying any applicable delivery/shipping charges, which will be calculated and added to your order during the order process. Your products may be shipped from a place outside your country and therefore additional import taxes, import duties, fees, levies or other charges may apply, which you will be responsible for paying.
Delivery times will vary depending on your region. We estimate that your goods will be delivered to you:
UK deliveries: within 3 to 5 days business days (i.e. excluding weekends and public holidays).
Non-UK deliveries: within 7 to 12 business days (i.e. excluding weekends and public holidays)
Track your delivery
If you would like to track your delivery, please contact the customer services team (email@example.com) for your tracking number and more information about how you can track your order.
If you miss a delivery, please contact the carrier to rearrange delivery or find out how to collect the products. If, after a failed delivery, you do not re-arrange delivery or retrieve the products within the time stated by the carrier in their delivery note, you may be charged for any storage costs and any further delivery costs that result from the failed delivery.
Deliveries are not considered lost unless they have not been delivered to you by fourteen (14) days after the latest expected delivery date. If your products have not been delivered after this time, you may contact the customer services team to report your products as lost and if, on the basis of any evidence they may reasonably ask you to provide, they are satisfied that your claim is genuine, we will reimburse you for the lost products.
If you have any queries about your delivery, please contact the customer services team by email at firstname.lastname@example.org