Delivery times will vary depending on your region. We estimate your goods will be delivered in 7 to 8 business days. (i.e. excluding weekends and public holidays).

Delivery times will vary depending on your region. We estimate that your goods will be delivered to you in 7 to 12  business days (i.e. excluding weekends and public
holidays).

You'll receive a tracking link via email once your order is processed. It may take up to 24 hours for tracking details to update. You can track your order by entering the tracking number or by visiting your account and clicking “View Order.”

Once your order is processed, you'll receive a tracking link via email. Please allow up to 24 hours for tracking information to update. You can track your order using the tracking number or view the details in your account by clicking “View Order.”

You can find your tracking number by logging into your GWR Store account. If you need help, feel free to contact us.

If you miss your delivery, please contact the carrier to reschedule or check their website for pickup options.

Orders containing personalised and non-personalised items will be sent from a separate supplier; therefore, you will receive different deliveries.

Please get in touch with customer support within 24 hours of placing the order. We can’t guarantee that we will be able to change the address after this time.

If your parcel is delayed, please contact the carrier through their website. If there are no tracking updates and you haven’t received your parcel within 14 days after the latest expected delivery date, reach out to the carrier and contact us for further assistance.

If your tracking status says "delivered" but you haven’t received your order, please get in touch with the delivery carrier and contact us for assistance.

Some products may only be available for delivery to certain regions, so please check the product page for any restrictions before ordering. If a product isn’t available in your region, you won’t be able to add it to your basket. For more details, feel free to contact our team.

Shipping fees are calculated at checkout based on your location. You’ll see the final shipping cost before completing your order.

You are responsible for any applicable delivery or shipping charges, which will be calculated and added to your order at checkout.

Your order may be shipped from outside your country, so additional import taxes, duties, fees, or levies may apply. Any such charges are your responsibility.

For the most accurate information on any import duties or taxes that may apply to your order, we recommend checking your country's customs authority website. This will ensure you have the latest details on any additional fees before your order arrives.

We consider a package lost if it hasn’t arrived within 14 days after the latest expected delivery date.

If your order still hasn’t been delivered by then, get in touch with our customer services team to report it. We may ask for some details to verify the claim, and if everything checks out, we’ll reimburse you for the lost items.